24/7 customer support
Meet Ted, our AI support guy
Ted is the Pace Heating & Air assistant. He answers heating and cooling questions in plain English, day or night, and passes your details to a real dispatcher when you want a truck. Tap the chat bubble in the corner to start talking or typing.
Ted is an AI assistant — for a life-safety emergency, call us directly.
What Ted can help with
Describe the problem out loud
Tell Ted what the system is doing — no heat, warm air, odd noise, error code — and he'll walk through the likely causes and what a visit would involve.
Ask about price and process
Repair ranges, replacement options, financing, rebates, permits and what our written-price guarantee actually covers.
Get on the schedule
Ted takes your name, address and best callback number, then hands it straight to dispatch with your notes attached.
Safety first
Gas smell, carbon monoxide alarm or water pouring out? Ted flags it as an emergency and tells you to call us immediately.
Try asking him
- “My furnace is blowing cold air — what should I check before calling?”
- “How much does a heat pump install usually run in Albany?”
- “Do you have anyone available tonight?”
- “What Oregon rebates am I eligible for this year?”
- “How often should a gas furnace be serviced?”
Prefer a human? Our dispatch line is answered around the clock, and you can always browse what we do first.