Customer support

Ask James

James is Pace's customer support specialist. Type or talk to him about your account, our prices and plans, or anything in our help library.

• Answers from our own help docsPrices, plans, rebates, service areas and how-to guides — James only answers from what Pace has written down.
• Your visits and invoicesSign in through Customer Login and James can tell you when your technician is coming, what you owe and how to pay.
• A person when he isn't sureIf James can't answer with certainty, he hands your conversation to our team. Their reply shows up right here and by email.

James is an AI assistant. Smell gas or hear a CO alarm? Leave the house and call 911.